Contact us under: [email protected]

Return and Refund Policy

Refund Eligibility

• A 75% refund will be issued for orders that have not yet been shipped
• The remaining 25% will be retained as a processing fee
• Once an order has shipped, no refunds will be provided
• All sales are final once the product has been shipped

Returns

• We do not accept product returns
• Products cannot be returned for a refund under any circumstances
• Firmware is ineligible for a refund. Buy at your own disclosure.

Defective Items

• If you receive a defective item, replacement parts may be provided under the following conditions:
• The defect must be reported within 3 days of delivery
• Substantial evidence of the defect must be provided
• Documentation may include:
• Clear photographs of the defective parts
• Video evidence of the malfunction
• Detailed description of the issue

How to Report an Issue

1. Join our Discord server at discord.gg/piratecs
2. Navigate to the #tickets channel
3. Create a support ticket using the designated ticket system
4. In your ticket, provide:
5. Your order number
6. Detailed evidence of the defect
7. Photos or videos demonstrating the issue
8. Our support team will review your case and determine how to remedy the situation
   
   OR alternatively open a ticket using our website's Ticket system and describe your issue.

Additional Support Information

• All support requests must be initiated through our Discord server or through our website's ticket system.
• Keep all communication regarding your support ticket within the designated ticket
• Do not create multiple tickets for the same issue

Note: This policy may be updated or modified at any time without prior notice.